Platform
AI phone answering
When the phone rings during a rush, someone has to stop and answer, or the order is lost. OrderGrid's AI answers every call, takes the order, and sends it straight to the kitchen.
How it works
- 1
It picks up
The AI answers in your venue's voice, knows your live menu, and never puts a caller on hold.
- 2
It takes the order
It understands modifiers, removals and substitutions, confirms the total, and quotes a pickup time.
- 3
It hits the kitchen
The order drops onto your kitchen display and POS automatically. No one had to leave the floor.
The outcome
No missed orders when you're slammed, and no staff member tied to the phone instead of the counter.
Like everything in OrderGrid, ai phone answering shares one menu, one customer list and one source of truth with the rest of the platform, so it just works with what you already run.